Frequently Asked Questions – Umdloti Self Catering Beachfront Apartment

💼 What kind of accommodation is offered at Umdloti Self Catering?

We offer a fully furnished self-catering beachfront studio apartment in Umdloti, KwaZulu-Natal. The apartment is ideal for couples, solo travellers, or families of up to 4 people. It includes a queen-sized bed and a sofa that converts into a double bed, as well as a private bathroom, kitchen, and balcony with a sea view.

🛌 How many guests can the apartment accommodate?

The apartment comfortably sleeps up to 4 guests:

1 x Queen bed (sleeps 2)

1 x Sofa bed (sleeps 1–2 children or 1 adult comfortably)

🧑‍🍳 Is the apartment fully equipped for self-catering?

Yes. The kitchen includes:

A full-size fridge/freezer

Oven and stove

Microwave

Toaster, kettle

Cutlery, crockery, cookware

Dining table and chairs

There’s also an iron, ironing board, and work desk for longer stays.

🌍 Where is the apartment located?

Our apartment is located in a secure beachfront complex in Umdloti, directly across from the Umdloti tidal pool. It’s less than 10 minutes from King Shaka International Airport, making it one of the most convenient coastal stays near Durban.

🚕 How do I get from the airport to the apartment?

We’re located just 10 km (around 10 minutes) from Durban King Shaka International Airport. You can:

Use Uber or Bolt (affordable and fast)

Rent a car at the airport

🍴 Can I walk to restaurants and shops?

Yes! Umdloti is a walkable beach village, and from the apartment you can reach:

Bel Punto (fine Italian restaurant)

Bush Tavern (local pub with great food)

Foam (coffee shop)

Pharmacy, grocery store, liquor store – all within a few minutes’ walk

📶 Does the apartment have WiFi?

Yes, free uncapped WiFi is included in your stay. It’s suitable for streaming, work, or keeping in touch with family and friends.

📺 Is there a TV?

Yes, there is a flat-screen TV available for streaming via your own login (e.g., Netflix, YouTube, DStv Now).

🏖️ What is the beach like?

The beach in front of the apartment includes a tidal pool that is safe for kids and non-swimmers, as well as open swimming areas, surf zones, and golden sand for long walks. Umdloti is also known for dolphin sightings, especially in the mornings.

🅿️ Is there secure parking?

Yes, one secure parking bay is provided for free inside the complex. Additional street parking is usually available.

🧽 Is cleaning included?

A once-off cleaning fee applies per stay. For long-stay guests, a weekly clean and linen change can be arranged on request at an extra charge.

🐾 Are pets allowed?

Unfortunately, no pets are allowed due to body corporate rules.

🎉 Can I host parties or events?

No. We ask all guests to respect our no party and no loud music policy. This ensures a peaceful environment for all residents and neighbours.

♿ Is the apartment wheelchair accessible?

The apartment is not suitable for guests with mobility challenges. While there is a lift inside the building, there are 1.5 flights of stairs between the parking level and the lift.

🔐 Is the complex safe?

Yes. The apartment is located in a secure, access-controlled complex with 24/7 surveillance. It’s in a well-maintained part of Umdloti that’s popular with holidaymakers and families.

🕐 What are the check-in and check-out times?

Check-in: From 2:00 PM

Check-out: By 10:00 AM

Early check-in and late check-out may be available upon request.

🧾 What’s your cancellation policy?

Full refund if cancelled 14+ days before arrival

50% refund if cancelled 7–13 days before arrival

No refund if cancelled within 7 days of arrival

We’ll do our best to accommodate date changes if something comes up.

💳 How do I pay?

We accept:

EFT (Electronic Funds Transfer)

PayPal (Credit & Debit Cards)

Direct bookings via our secure booking page

A 50% deposit secures your dates. The balance is due 7 days before arrival.

🔁 Do you offer discounts?

Yes!

Repeat guests get 10% off

Long-stay guests can request custom rates

Book direct and save compared to third-party platforms

🧭 What are some day trips we can take?

From Umdloti, you can explore:

Umhlanga (10 minutes) – shops, restaurants, and nightlife

Durban beachfront (30–35 minutes) – Golden Mile, uShaka Marine World

Ballito & Salt Rock (20–25 minutes) – great beaches and markets

Sibaya Casino & Entertainment (5 minutes)

Hluhluwe-iMfolozi Game Reserve (2.5 hours) – ideal for Big 5 day safaris

🤔 Can I contact you directly with more questions?

Absolutely!
We’re happy to answer any other questions you have.

📩 Email: info@umdlotibeachstays.co.za
📱 WhatsApp: +27 068 730 0323
📍 Contact Us Here